Privacy Policy

Introduction

At Rennauto, we respect your privacy and handle personal information responsibly. This Privacy Policy explains how we collect, store, use and safeguard information.

Information We Collect

• Name, contact details (email, phone, address)
• Identification details such as driver's licence, other valid ID documents, and customer reference numbers (CRN)
• Company information where applicable
• Vehicle details including encumbered vehicle particulars
• Communication records (emails, forms, enquiries)
• Payout letters and related documentation when required
• Website usage (cookies, IP address, browser info, advertising analytics)

Use of Personal Information

• Managing vehicle sales, consignments, and enquiries
• Preparing and handling payout letters and documentation
• Verifying encumbered vehicle particulars before sale
• Organising showroom appointments and customer communication
• Sending updates and marketing where you have consented (opt-out available)
• Improving our website and services
• Fulfilling legal obligations

Cookies and Advertising

We use essential cookies to operate the website. With your consent, we may also load advertising cookies to measure campaign performance. You can choose Essential only or Accept all via the cookie banner, and change your preference at any time via our Cookie Policy.

We do not use Google Analytics. The Meta Pixel (provided by Meta Platforms, Inc.) is used for advertising measurement and remarketing across Meta platforms. It is consent-gated: for visitors in Australia it is enabled by default and you can switch it off at any time via the cookie banner (Essential only); for visitors in other regions (including the EEA, UK and Switzerland) it does not load or send events until you choose Accept all. Opting out stops future advertising tracking; it does not delete information already collected before your opt-out.

Data Security

We take reasonable measures to protect information from unauthorised access, misuse or loss. Information is stored securely and destroyed when no longer required.

Your Rights

You may request access, correction, or deletion of your personal information by contacting us.

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